If you are having difficulty with the ScotlandsPeople site, or have answers
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JustJean
- Posts: 2520
- Joined: Sun Dec 12, 2004 12:52 am
- Location: Maine USA
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by JustJean » Wed Oct 05, 2005 2:54 pm
Hi folks
I've been silent on this topic all along but have been reading all the various posts and listening to the complaints sent off to SP and the contact form answers given. It seemed as though there definitely was a big flaw somewhere and no one was taken the blame. But it wasn't happening to me so I couldn't really feel your pain.....until yesterday
. I have my home computer setup which runs XP and has 99% of my genealogy stuff in it....and then there is that 1% of the time I cheat and use my work computer for online stuff. The work one is an ancient beast still running Windows 98 and is surely destined for the great computerland in the sky before long.....but it had never had problems accessing, searching, viewing, or downloading images from SP until I tried yesterday.....
......and it got
STUCK. No great inconvenience as when I got home that evening I just logged on and viewed the image then and yes it was there in my previous searches and viewed images but I sure had never been able to view it! And I sure haven't updated or changed a single thing about the work computer either. So for what it's worth it felt good to know I wasn't alone with this problem.....but for also what it's worth.....I think SP has a massive problem on their hands that they had better get the high priced technicians hopping on. Contact form will be sent later today when I have a few mintues. It would be nice to have some real answers though......
Jean
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Dennis
- Posts: 828
- Joined: Fri Mar 25, 2005 6:58 pm
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by Dennis » Wed Oct 05, 2005 5:35 pm
Man, do I feel like a dunce. The reason I was getting no toolbar at the top of my java was because daft me had 'hide console' on. I don't recall ever setting it to that, but now I know that the problem was with me and not SP.
I've sent a note of apology to SP for thinking that the source of the problem lay with them.
dennis
Names of interest: Lennox McKenna Airth Skirving Veitch Laird Drysdale Bennett Colledge Baird Blades Barker Dow Mitchell Perkins Rielly Stewart Tulloch Wright Ure, Ritch Richardson, Whyte
Places of Interest: Dunbarney, Forfar, East London (S.Africa)
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sporran
- Posts: 496
- Joined: Sat Dec 11, 2004 11:40 pm
- Location: Leominster, Herefordshire, UK
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by sporran » Wed Oct 05, 2005 6:24 pm
Hello all,
behind the scenes, SP have been working on the ActiveX problem, and used as external testers two people who posted their problems here. They have identified a possible, only possible, solution that will be tested further in the very near future.
Separately, there was a very recent problem with the Java viewer, caused by a corrupt file supplied by a third party. This caused problems with the menu buttons, and has now been fixed.
Finally, thank you Dennis. I worked in technical support for many years, and as a colleague said: "People don't ring us up and say 'Everything's still fine, thank you very much'". The support people at SP will be very pleased to receive your communication.
Regards,
John
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maggie
- Posts: 448
- Joined: Wed Apr 06, 2005 1:50 pm
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by maggie » Wed Oct 05, 2005 8:11 pm
Hello
i am pleased to report that i am up & running again on SP
with help by way of "in house technical support" -my better half(i'm not technically minded on computors
)we (that's the royal we)
followed the advice posted by Thrall in the viewing images thread
and after a couple of attempts at it it works back on active viewer x
i have the plastic card at the ready
Ps thankyou Thrall
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emmess
- Posts: 22
- Joined: Sat Jul 23, 2005 3:09 pm
- Location: wigtownshire
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by emmess » Thu Oct 06, 2005 4:20 pm
Dear All
A miracle has happened.
Logged onto SP -lo and behold -viewed my image –no freezing . Very strange as I haven’t made any changes although I did spend this morning browsing web sites to try to get more info. on active X problems.
I ‘d considered making the changes SP suggested, and the file deletion tried by Maggie but I usually wait until I’m absolutely certain before I do any technical jiggery pokery. – will wait and see if all remains problem free.
Am sending a contact to SP
emmess
researching Bruce ,McCormick (wigtownshire Glasgow & Gateshead ) McClinton, McLintock & variants( Glasgow) McCrindle ,Hannah(Ayrshire)
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maggie
- Posts: 448
- Joined: Wed Apr 06, 2005 1:50 pm
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by maggie » Thu Oct 06, 2005 4:44 pm
hello emmess
wonderfull news that you are up& running again
i got a a reply to my contact form regarding the trouble i was having trying to use the Java since i couldn't get the active viewer x
along the lines of "we have been made aware of this Java problem and it has now been resolved please can you clear your cache and cookies,to do this can you open internet explorer and click on tools and internet options,click on delete cookies and then delete files,if prompted for offline content tick the box and click OK
close and reopen internet explorer and try the site again.
apologies for any inconvenience.
anyhow emmess happy hunting
regards maggie