SP have also been very helpful and pleasant in any replies to complaints.. However the one time I was irritated at having to re-do a contact form was similar to Blythe's. I swithered about the option to use and since "Image and Index don't match" didn't seem appropriate, I chose "Other". I still haven't got back to GROS about it.BlytheL wrote:
I filled out a contact form and chose the other “Other” option. I actually swithered about using “Index & Image don't match” but I didn't – mainly because I usually use that one if they are a complete mismatch with different reference numbers. .
Catriona
telling me to send my request to GROS 
but was impressed with the speedy response - automated or not 