We've Got 90 Days!

Falkyrn · Post by **Falkyrn** » Sat Jan 13, 2007 12:59 pm

It seems to chop and change .... credits I purchased 3 weeks ago and which had expired were returned last night with some 1700 hours until expiry. I logged on this morning and credits have expired again.

karenc · Post by **karenc** » Sat Jan 13, 2007 5:40 pm

Hi all

i just logged on and the credits which i bought less than 90 days ago still say they have expired!

Whats goin on?

I will give it a wee while and check again

Karen

Falkyrn · Post by **Falkyrn** » Sat Jan 13, 2007 6:14 pm

Mines are back now .... very strange

karenc · Post by **karenc** » Sat Jan 13, 2007 8:21 pm

mines have been updated now so i still have 1609 hrs left

just when i needed to use some credits as well

LesleyB · Post by **LesleyB** » Sat Jan 13, 2007 8:27 pm

Hi all
Interesting you should mention this...I could swear the last couple of times I bought credits, I've only had a week to use them up - on at least two occasions towards the end of last year for definite. I'd completely forgotten that it had been extended to 90 days back in October. I bought credits last week and I'm now told I have 196hrs left, which does not quite add up, but I was refunded 5 credits acouple of days after purchase - but that is certainly not 90days...?

Best wishes
Lesley

LesleyB · Post by **LesleyB** » Sat Jan 13, 2007 8:40 pm

Ah-ha...I just found this receipt in my email dated 7 Jan 2007:

Credits Purchased:

Your account has been credited with 30 credits (168 hours). [that is only 1 week!!]

Your purchase includes credits that you can now use to view search results and images of statutory records of births, deaths and marriages and images of census records.

Total Charged: GBP £6.00

I can feel a contact form coming on....

Post by **emanday** » Sat Jan 13, 2007 9:14 pm

LesleyB wrote:Hi all
Interesting you should mention this...I could swear the last couple of times I bought credits, I've only had a week to use them up - on at least two occasions towards the end of last year for definite. I'd completely forgotten that it had been extended to 90 days back in October. I bought credits last week and I'm now told I have 196hrs left, which does not quite add up, but I was refunded 5 credits acouple of days after purchase - but that is certainly not 90days...?

Best wishes
Lesley

Erm... I think the extended period only started on 12th January, Lesley.

Falkyrn · Post by **Falkyrn** » Sat Jan 13, 2007 9:16 pm

Just went back on to use the last of the credits ..... they've expired again

JustJean · Post by **JustJean** » Sat Jan 13, 2007 9:19 pm

I'd agree on that Mary.....it did just get implemented yesterday. However they do intend to make it retroactive. So the receipt you received Lesley for a purchase prior to the 12th would not have stated the extended shelf life. If you've spent them all then it will never show an extended time...but if you still have some in your account from a purchase during this time then they should become now longer lived. Does that make sense? I'm so glad I don't work for SoL right now in trying to sort this......it's so much easier to just be a public announcer of the good news!

Jean

Post by **emanday** » Sat Jan 13, 2007 9:26 pm

Sorry Jean. It was Lesley's comment that "I'd completely forgotten that it had been extended to 90 days back in October" that I was referring to.

I know any existing credits that were bought before the 12th would be given the full 90 days. (Well, that is the theory, but it keeps switching back and forth between 7 days and 90 days - wee programming glitch maybe

)