Problem purchasing credits

ninatoo · Post by **ninatoo** » Sun Jul 06, 2008 8:25 am

Oh my! Is this right? I just received a reply, supposedly from Scotland's People, calling themselves "brightsolid (formerly Scotland Online)". I don't know....it doesn't look like the usual professional Scotland's People email to me!

AND not only that....one payment has come out of my bank account, but I received NO email confirming payment and NO credits! I tried to buy credits at least six times....is this going to deduct money from my account for all my 'attempts'? I know from the last time this happened, Scotland's People didn't want to reimburse me if I didn't have the confirmation emails.

I am having a bit of a panic here!

Post by **AndrewP** » Sun Jul 06, 2008 9:29 am

Hi Nina,

On Googling for Scotland Online, the expected result of www.scotlandonline.co.uk comes up. On clicking on that link, you are then diverted to www.brightsolid.co.uk and these is an announcement on that page.

The main news article on their homepage is as follows:

New name and new orders signal UK expansion for Scotland Online

Scotland Online, the leading internet services business, has re-branded as brightsolid, in recognition of its evolving position in the UK business market and growing range of online expertise and products.

more ›

So it looks for real that Scotland Online is now known as BrightSolid.

As you will see from the brightsolid (formerly Scotland Online) website, they are an IT solutions company. They host the ScotlandsPeople website under contract from GROS who outsourced that a number of years ago. They work in partnership with GROS on the ScotlandsPeople website, with some of the responsibilities on their side, and some on GROS's side.

All the best,

AndrewP

Post by **AndrewP** » Sun Jul 06, 2008 9:38 am

Hi Nina (a few minutes later),

I see there is a statement in the small print at the foot of the ScotlandsPeople home page to that effect. http://www.scotlandspeople.gov.uk/

A partnership between General Register Office for Scotland, the National Archives of Scotland and the Court of the Lord Lyon enabled by brightsolid (formerly Scotland Online).

All the best,

AndrewP

ninatoo · Post by **ninatoo** » Sun Jul 06, 2008 10:11 am

Well that is sort of a relief Andrew, thanks....I think SP should have had some sort of announcement in big letters or somthing so as not to freak people out.

I am hoping this is rectified soon...but I will also contact my bank first thing tomorrow.

Nina

Hugo · Post by **Hugo** » Sun Jul 06, 2008 8:05 pm

I have used SP today, spending 1 of my 2 remaining credits.

However, unable to buy any more because they won't let me not because there is no money in my account.

I am not a happy bunny.

ninatoo · Post by **ninatoo** » Sun Jul 06, 2008 11:30 pm

Well I just tried again, and was successful. However the payment page looks like the old one they used to have. Maybe they were changing it over. I wish if that were the case they could let users know so we wouldn't panic!

As for the payment taken from my bank account yesterday, it still does not tell me what it was for, but I remember I did buy 30 credits on Saturday when it was working fine, so that might be it.

Nina

mallog · Post by **mallog** » Sat Jul 12, 2008 8:07 pm

I've been having a bit of bother. Tried to purchase twice and each time it took so long I cancelled it. Just noticed I have a confirmation email for one but the top up is not showing on SP so I guess I will be sending them a contact form.