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ChrisGlackin · Post by **ChrisGlackin** » Wed Sep 17, 2008 6:17 pm

Afternoon guys,

I was researching my family tree on here about a year ago, I paid for credits and got some useful info, but logging back on here after a long while I notice that I cannot re-open the ones that I paid for previously? Is this right? Do I have to pay for them again?

Help please!!!!!!!

Cheers
Chris

Post by **AndrewP** » Wed Sep 17, 2008 6:38 pm

Hi Chris,

On ScotlandsPeople, do these certificates appear in your "viewed images"? If so, you should be able to view them there, and for your own insurance, download them to your PC.

If they don't appear in the "viewed images", send a contact form to SP explaining your difficulty and see what they come up with.

All the best,

AndrewP

WilmaM · Post by **WilmaM** » Wed Sep 17, 2008 6:43 pm

Chris are you talking about the certificates that you have previously looked at or are you refering to the unused CREDITS that you paid for ?

As Andrew said, the certificates should all still be there for further viewing but unused credits are only 'valid' for a certain period of time, then you can reactive them by buying more.

The FAQ section of Scotland's People says

I have credits in my account however I am being asked to purchase more. Why?
If you still have credits in your account but are being directed to the payment page to purchase more, then your credit expiry time has elapsed.

Credits are valid for 90 consecutive days - any unused ones remain in your account. To re activate these, you would need to purchase further credits

I hope this helps.

ChrisGlackin · Post by **ChrisGlackin** » Thu Sep 18, 2008 5:29 pm

Thanks for the replies guys.

It is the images that I already paid for that I cannot see again, so will contact ScotlandPeople and see what they have to say!

Thanks again.

Cheers
Chris.

ChrisGlackin · Post by **ChrisGlackin** » Thu Sep 18, 2008 5:43 pm

Ah HAA!!!!!!!

Well I have sorted it, I had my viewing set on Java, I changed it to AxtiveX and now it works. Don't know why it changed but there you go!

Cheers
Chris.

wini · Post by **wini** » Fri Sep 19, 2008 12:43 pm

Funnily enough I have just had the same problem.
I contacted SP and had a reply saying that Direct Download whch I use is working at their end so will have to try from here again.
I was getting a message that I didn't understand so hopefully it is fixed now.

wini

wini · Post by **wini** » Fri Sep 19, 2008 12:50 pm

I have just tried again and I get a message saying
Do you want to save this file or find a programme online to open.

I have checked My Details and Direct download is enabled.

What am I doing wrong this didn't happen before. It is a while since I have used SP but I have quite a few credits I want to use up

wini

Currie · Post by **Currie** » Sat Sep 20, 2008 6:57 am

Did you sort that out Wini?

When I click on one of my paid images, and I use XP with Firefox, a similar sort of Message pops up asking what I want to do with the file, open with or save. There’s also a box to tick “do this automatically for files like this from now on”.

Maybe you’re getting the IE version but it doesn’t work quite like that on my XP using IE6 so maybe you have IE7 and/or Vista?

If it’s similar to how Firefox works just click the save box and also tick the “automatically” box and it’ll save it to wherever you indicate and you shouldn’t see the message again.

If that doesn’t work maybe it’s a problem with your file associations. Try double clicking one of the files of the same type you previously downloaded from SP and see if it opens normally and with which program.

Are you using Internet Explorer as a browser? Have you begun using a different computer since you last opened SP images? If you click to save the file does it do so?

Alan

wini · Post by **wini** » Sat Sep 20, 2008 11:42 am

Alan,
When I save I have to save it to either CD or somewhere on my computer.
There is no option to do this automatically.
I have IE 7 and XP.
I can't understand why the change has occurred . It just used to open.
When I save it it appears. I suppose I could just put them all on CD. I don't want to clutter up my computer with all the Viewed images I have.
Maybe I should go back to IE6.

Thanks for your help once again.

wini

Currie · Post by **Currie** » Sat Sep 20, 2008 12:50 pm

Try this Wini:

In Windows Explorer (Documents Folder) at the top click on Tools and Folder Options. Click on the File Types tab. Scroll down the list of file types until you come to TIF (if that’s the one you’re having problems with) select it and you’ll notice it shows the program it normally opens with. Click on the advanced button and you’ll see a box “Confirm open after download”. If it is currently ticked then that is possibly why you’re getting the message. Untick the box and OK your way out and see if that does any good.

It was possibly changed by a Windows Update because they figured it was more secure to have people think twice about what they were downloading.

Hope that does the trick,
Alan

TalkingScot.com

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