SP Image problems this week

Ted · Post by **Ted** » Fri Sep 30, 2005 12:22 pm

Hi Everyone - For Information

SP updated their site on 27 Sept - there are problems with viewing images once you have purchased them - the system hangs (and hangs your PC - most annoying) and does not let you view the image - the credits are still deducted from your account. They have a message posted on the site saying that they are experiencing technical difficulties with the new Active X viewer they are upgrading. Worth watching that you eventually get the images you have paid for.

Best regards

Ted

DavidWW · Post by **DavidWW** » Fri Sep 30, 2005 4:45 pm

Ted wrote:Hi Everyone - For Information

SP updated their site on 27 Sept - there are problems with viewing images once you have purchased them - the system hangs (and hangs your PC - most annoying) and does not let you view the image - the credits are still deducted from your account. They have a message posted on the site saying that they are experiencing technical difficulties with the new Active X viewer they are upgrading. Worth watching that you eventually get the images you have paid for.

Best regards

Ted

See other threads on this same problem, - it's been about fora few weeks now.

As a first step, try changing the viewer type in your personal profile. If that doesn't work, then see one of the fixes that was suggested by SP to another member on one of the other threads.

SP have told the User Group that they are very aware that there are many people with such image viewing problems, and are working hard to solve the problem. We can but believe what they are saying !

David

Post by **Tracey** » Sat Oct 01, 2005 8:47 pm

I am having problems with the writing on ie the Home Page its all fuzzy and blurred and i cant make out what is which option.
This has just happened in the last few days
Anyone else got this ?

WilmaM · Post by **WilmaM** » Sat Oct 01, 2005 8:56 pm

Tracey,

What setting is your 'text size' at on your computer ?

If it's at 'smallest' then the writing on most sites will be too small to read comfortably.

Worth a try anyway

Post by **Tracey** » Sat Oct 01, 2005 9:05 pm

Hi WilmaM

Same as its always been ? ive touched nothing (honest !) I think those gremlins in my pc think ive had it too good for a long time now and have done this to annoy me.

It will probably be fine again in a few days of its own accord as often happens

$

Thanks but will check anyway

Tracey

Post by **Tracey** » Tue Oct 04, 2005 3:14 pm

Fuzzy text problem solved incase anyone wants to know and it happens to them......no fancy IT speak here a plain simple.. ..press control then move your mouse wheel and then the text becomes however small or big you want it ! Going through all control panel etc didnt solve it but that did in a second

So i wasnt having probs with S/P just my PC

Davie · Post by **Davie** » Wed Oct 05, 2005 11:18 am

Since Monday I have been having problems with saving images.
I can view them ok, but the tool bar is missing from the top, or sometimes, just half the box options appear.
I have guessed at what should be the save option and have managed that twice, but the image cannot be viewed by any of my programmes.
However, I notice the "Delete" option has returned.
Davie

DavidWW · Post by **DavidWW** » Wed Oct 05, 2005 11:43 am

Davie wrote:Since Monday I have been having problems with saving images.
I can view them ok, but the tool bar is missing from the top, or sometimes, just half the box options appear.
I have guessed at what should be the save option and have managed that twice, but the image cannot be viewed by any of my programmes.
However, I notice the "Delete" option has returned.
Davie

Have you tried a "right click" on the image to see if a menu pops up?

David

Davie · Post by **Davie** » Wed Oct 05, 2005 2:29 pm

Thanks David
Did that and one of them took me to what looks like my "Save as" page
Tried to access the downloaded image but again none of my viewers recognised it.
Could you please tell me what to click on to save.
i.e. third/fourth from left?
Oh and also what one allows me to zoom in.
Thanks again
Davie

DavidWW · Post by **DavidWW** » Sat Oct 08, 2005 9:13 am

Davie wrote:Thanks David
Did that and one of them took me to what looks like my "Save as" page
Tried to access the downloaded image but again none of my viewers recognised it.
Could you please tell me what to click on to save.
i.e. third/fourth from left?
Oh and also what one allows me to zoom in.
Thanks again
Davie

Davie

For ActiveX you get a little control panel on the left, including a disk icon for saving, and 4 magnifying glass icons, two of which increase/decrease the whole image, one of which allows you to select an area for magnification, and the last of which is a "flying zoom", - which is just that.

For the Java Applet there's a menu along the top of the image but I can't seem to get any of the icons to work............... can anyone else assist?

For the downloaded image that you can't view have a look at in Windows Explorer, and you may find that it lacks " tif " at the end of the file name.
If that's the case then use the rename function in Windows Explorer to ensure that the filename ends " .tif " and this may help the situation.

David

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SP Image problems this week

SP Image problems this week

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