1861 census problems on SP

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tishgibbons
Posts: 303
Joined: Tue Jan 04, 2005 10:47 pm
Location: Galway, Ireland

1861 census problems on SP

Post by tishgibbons » Sat Oct 29, 2005 6:45 pm

Help!!

I've locked the doors and banned all visitors this weekend so I could revel in the 1861 census on SP. Great success at first found my G.g.g.g. auntie Mary Mitchell in Crathie whom I wasn't sure existed. But today, when I search for Mitchells in Strathdon I get a list of 8 of them but when I try to view I get Thomsons, Reids and others in whom I haven't the slightest interest! It's gone and gobbled up all my credits. :x I've sent a contact form (two actually, sent the second one when I realised it had gobbled up my credits!) but I suppose the weekend will have passed before I get a response! I'm not just mad, I think the word is apoplectic!

Tish
Researching Mitchell Grassick Bowman Farquharson Wilson Allanach Leys Coutts Gauld McNerney from Crathie and Braemar, Strathdon and Glenbuchat and who moved on to Aberdeen, Glasgow, Ireland, Australia, India, Canada.
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joette
Global Moderator
Posts: 1974
Joined: Mon Sep 05, 2005 5:13 pm
Location: Clydebank

Post by joette » Sat Oct 29, 2005 7:03 pm

Oh Trish you must be biling!!! Isnt it wonderful though to get what you have.?
Sometimes you strike lucky & they will refund your credits as well as rectify the mistake. I think they have hoisted by their own pertard-too much plublicity & now the site cant cope with the traffic so lots of mistakes & breakdowns so lots of complaints & so less time to deal....vicious circle I think it is called.There is nothing more Vicious than a thrawted Family Historian...Ive opened the window & had a good scream for you.
Researching:SCOTT,Taylor,Young,VEITCH LINLEY,MIDLOTHIAN
WADDELL,ROSS,TORRANCE,GOVAN/DALMUIR/Clackmanannshire
CARR/LEITCH-Scotland,Ireland(County Donegal)
LINLEY/VEITCH-SASK.Canada
ALSO BROWN,MCKIMMIE,MCDOWALL,FRASER.
Greer/Grier,Jenkins/Jankins
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nelmit
Posts: 4002
Joined: Wed Dec 15, 2004 11:49 pm
Location: Scotland

Re: 1861 census problems on SP

Post by nelmit » Sat Oct 29, 2005 7:18 pm

tishgibbons wrote:Help!!

I've locked the doors and banned all visitors this weekend so I could revel in the 1861 census on SP. Great success at first found my G.g.g.g. auntie Mary Mitchell in Crathie whom I wasn't sure existed. But today, when I search for Mitchells in Strathdon I get a list of 8 of them but when I try to view I get Thomsons, Reids and others in whom I haven't the slightest interest! It's gone and gobbled up all my credits. :x I've sent a contact form (two actually, sent the second one when I realised it had gobbled up my credits!) but I suppose the weekend will have passed before I get a response! I'm not just mad, I think the word is apoplectic!

Tish
Hello Tish,

Have you checked the GROS page number from your search against the number you view?

This happened to me with 1871 - let's say my record was on page 17 but the one I viewed was page 19 but indexed as 17.
I eventually used the next page function to see what I wanted therefore paid for pages which were no use to me. I did get refunded after many confusing but polite contact forms.

I hope this makes sense.

Regards,
Annette M
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tishgibbons
Posts: 303
Joined: Tue Jan 04, 2005 10:47 pm
Location: Galway, Ireland

Post by tishgibbons » Sat Oct 29, 2005 7:25 pm

Thanks folks!

Thanks for that tip Annette, but Mastercard has decided to take a dim view of my plans for the weekend anyway, so Joette, you just keep on screamin!

Tish
Researching Mitchell Grassick Bowman Farquharson Wilson Allanach Leys Coutts Gauld McNerney from Crathie and Braemar, Strathdon and Glenbuchat and who moved on to Aberdeen, Glasgow, Ireland, Australia, India, Canada.
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LesleyB
Posts: 8184
Joined: Fri Mar 18, 2005 12:18 am
Location: Scotland

Post by LesleyB » Sat Oct 29, 2005 7:57 pm

Hi Tish
I had a little blip during the week with the 1861. List of possible persons page came up, clicked on the one I wanted to view and the link displayed a different name. e.g I'd clicked on Christian Dick but the link to download said Fred Bloggs (well, it didn't but you get my drift...)

However, the page was the correct page. Both Christian Dick and Fred Bloggs were on the page.

Contact form sent. (you gotta get that in before anyone asks!!! :wink: )
Best wishes
Lesley
Researching:
Midlothian & Fife - Goalen, Lawrie, Ewart, Nimmo, Jamieson, Dick, Ballingall.
Dunbartonshire- Mcnicol, Davy, Guy, McCunn, McKenzie.
Ayrshire- Lyon, Parker, Mitchell, Fraser.
Easter Ross- McCulloch, Smith, Ross, Duff, Rose.
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sporran
Posts: 496
Joined: Sat Dec 11, 2004 11:40 pm
Location: Leominster, Herefordshire, UK

Re: downloads

Post by sporran » Sat Oct 29, 2005 10:23 pm

Hello everyone,


I encountered the same phenomenon as Lesley during testing, i.e. a download would have a differnet name to that requested but would be the correct page. There is a further twist in that if you search on just a surname, the family member with the earliest forename alphabetically will be the one appearing on the download file name.

This was reported to SP during testing as being potentially confusing, and something on which people might not want to risk money. I urge people to send in contact forms.


Regards,

John
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tishgibbons
Posts: 303
Joined: Tue Jan 04, 2005 10:47 pm
Location: Galway, Ireland

Post by tishgibbons » Wed Nov 02, 2005 11:32 am

Hi,

it turns out I had the same problem as both of you, John and Lesley. SP then replied and explained the same thing and in fairness gave me back 10 credits although I suppose I didn't really 'lose' any credits. All's well that ends well - just means I have to wait until next weeked to do any more searching. Work gets in the way of family research!

Tish
Researching Mitchell Grassick Bowman Farquharson Wilson Allanach Leys Coutts Gauld McNerney from Crathie and Braemar, Strathdon and Glenbuchat and who moved on to Aberdeen, Glasgow, Ireland, Australia, India, Canada.
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