More SP problems

Davie · Post by **Davie** » Sat Dec 10, 2005 3:47 pm

has anyone else been having problems over the last few days, viewing records.
I am able to see how many are coming up, but when I try to view them it just goes back to the home page
Davie

STUARTDALGLEISH · Post by **STUARTDALGLEISH** » Sat Dec 10, 2005 3:52 pm

Hi dave,

I had something similar for a few weeks, When viewing images it sticks on the View and never gets to show the image. I have to log out then log back in again and view a previously viewed image which takes ages to load and once I can see this it allows me to view "new" images. Doesn't make sense I know but it works....

I thought it may have been a problem with Java but I don't know wnough about it.

Cheers

Stuart

emmess · Post by **emmess** » Sat Dec 10, 2005 3:55 pm

hello Davie
sorry have posted on sp problem page about my troubles-never noticed this post -too frustrated !
emmess

Post by **Anne H** » Sat Dec 10, 2005 5:36 pm

Hi Davie,

I had the same problem a few days ago. When I tried to view the new image a blank gray page came up. After several frustrating attempts, I tried my “viewed images” then my “previous searches” and nothing. I logged out then back in again and after reading their info on viewing images changed my download preferences from Active X to Java…error page, then to direct download…error page again. (I think at one point with direct download, I eventually got a link to the name but nothing came up when I clicked on it then after another few attempts the image did come up but I eventually lost it). I contacted SP and received an answer saying they checked my account, the images were fine from there and they weren’t getting any of the same messages I was getting. They suggested that I clear my pc by deleting cookies, etc. I tried that and it still didn’t work. Being very frustrated, I went back to my detail preferences and changed it back and forth from direct download, to Java, to Active X…after a few attempts at trying each of these “preferences” I went back to Active X, and voila…it worked and is now fine.

Regards,

AnneH

Miss Poohs · Post by **Miss Poohs** » Sat Dec 10, 2005 6:07 pm

Did any of you do the automatic update on Java? That's when I started having problems.

I restored my putter to a date before the Java update and it was fine again.

Strange

Davie · Post by **Davie** » Sat Dec 10, 2005 6:38 pm

hi Guys
It is not an image problem I am having
It is just getting a page of records up
i get the info:
there are 40 matches
but when I try to view them
It goes back to the page where I first logged on
hope this makes sense

caraid · Post by **caraid** » Sat Dec 10, 2005 7:31 pm

Miss Poohs
I think that is what happened to me too, posted on Computer problems.
I had updated Java too, then couldn't get SP images to show up so I also system restored.

Caraid

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