SP creating a new account but with someone elses? email addr

If you are having difficulty with the ScotlandsPeople site, or have answers

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LesleyB
Posts: 8184
Joined: Fri Mar 18, 2005 12:18 am
Location: Scotland

SP creating a new account but with someone elses? email addr

Post by LesleyB » Fri Aug 12, 2005 10:11 pm

I received the same circular recently from Scot Docs that others have mentioned which begins:

"The future of http://www.scottishdocuments.com:
IMPORTANT NOTICE

In October 2004 and January 2005 we wrote to all our existing customers to keep them up-to-date with the transfer of our Scottish Wills service to etc, etc. "

I replied that I had no idea what had happened to my Scot Docs. They are still not on SP despite several contact forms. I was told a while ago they would merge my accounts and issue me a new user name. Being an awkward whotsit I wrote back and told them I didn't want a new user name and how difficult was it to just merge my existing accounts and retain one of my existing usernames?? :roll:

Scot Docs got back to me today and now I'm concerned-

Their reply:
"Dear Lesley
Thank you for responding to our e-mail.
I confirm that the e-mail address and password for your ScottishDocuments account are

[existing email address]@something.com [password] (I've editied this bit!!)

The attached file shows the contents of your account.

Having checked the ScotlandsPeople website I note that you have two accounts, one with the username and e-mail

[existing username] [existing email address]@something.com

and the second with the username and e-mail

[name that is jumbled up version of mine]@hotmail.com

this second account currently contains no images.

You should be receiving confirmation of the completed transfer of your Scottish Documents images to ScotlandsPeople, with your username and password, in early September.

If you do not receive such confirmation please let us know, and we will investigate further.

Yours sincerely

Hazel Anderson
the Scottish Wills team"

I've written back to Hazel as I'm now very worried. I dunno who the heck "[name that is jumbled up version of mine]@hotmail.com" is but it sure isn't me! Any email sent to that address will not reach me and may, in a worst case scenario, be arriving in someone else's mailbox. I certainly don't want details of my transactions being sent to a third party! Very worrying indeed.

Lesley
Researching:
Midlothian & Fife - Goalen, Lawrie, Ewart, Nimmo, Jamieson, Dick, Ballingall.
Dunbartonshire- Mcnicol, Davy, Guy, McCunn, McKenzie.
Ayrshire- Lyon, Parker, Mitchell, Fraser.
Easter Ross- McCulloch, Smith, Ross, Duff, Rose.

LesleyB
Posts: 8184
Joined: Fri Mar 18, 2005 12:18 am
Location: Scotland

update

Post by LesleyB » Wed Aug 17, 2005 7:48 pm

Have recently received this reply: (whew!) :roll:

Dear Lesley
I have checked the ScotlandsPeople website again and have to apologise
to you. The hotmail account I quoted belongs to another user. :!:
I'm sorry to have caused you concern. Rest assured that the registered
e-mail address for your account is
[existing email address]@something.com

With renewed apologies.

Yours sincerely

Hazel Anderson
the Scottish Wills team
Researching:
Midlothian & Fife - Goalen, Lawrie, Ewart, Nimmo, Jamieson, Dick, Ballingall.
Dunbartonshire- Mcnicol, Davy, Guy, McCunn, McKenzie.
Ayrshire- Lyon, Parker, Mitchell, Fraser.
Easter Ross- McCulloch, Smith, Ross, Duff, Rose.

CatrionaL
Posts: 1519
Joined: Fri Dec 10, 2004 11:11 pm
Location: Scottish Borders

Post by CatrionaL » Wed Aug 17, 2005 8:25 pm

Hi Lesley

Glad you've been reassured. It certainly was worrying.

All the best
Catriona

mesklin
Posts: 325
Joined: Tue Dec 07, 2004 9:25 pm

Post by mesklin » Wed Aug 17, 2005 8:34 pm

Lesley

Pleased to see it sorted out. I remember SP and the fact that it had 2 sets of personal info on members. One for SP membership and one for SP Discussion Group membership. Updating one and having the replies go to another address. Surreal conversations with SP, trying to sort it out.

Trust you will be able to access all the info you have paid for. A good result.

Mesklin