suddenly - site problems

[jennyblain]

Has anybody else started experiencing problems with SP when they did not before? I have been using the site for two years or so, basically problem-free. Then this week, continual problems.

Basically it keeps on telling me that I can't access pages - I log in, I try to do something, sometimes it works but around one click in 5 or 6 gives me an 'access denied' message and sends me to the login screen. Aside from the time taken, it makes it confusing to keep track of what I've spent - this was happening while I was trying (mostly unsuccessfully) to find relatives in the 1851 census the other day.

I reported this to SP and have been twice told that nobody else has the problem (except with timeouts, which this isn't). But I do - on two different computers. Today I logged in, clicked on 1851 census, and there I was back at the login screen. Did it again, and it was fine...for a bit, and then - well now I'm back at the login screen.

Jenny

[DavidWW]

Hi Jenny

Just because you are the only person so far who has has experienced and reported such a problem to SP, please don't cease to report such problems to SP via the contact form route.

I've occasionally noticed over the last few months that hitting the "Yes" - "I'll pay a credit for viewing the results of my search" button has taken me back to the home page, instead of resulting in the display of the search results.

On every occasion that I can recall, repeating the search, thereby involving no extra cost, then led to successful access to the search results the next time round when the "Yes" button was hit.

Quite where the problem might lie, - your or my computer, - or the ScotlandonLine ScotlandsPeople server?, is difficult to say.

Given the fact that a repeat search at my end most often solved the problem, - maybe, on rare occasions, more that one repeat, - it's never been a problem that I felt necessary to bring up with GROS/SoL/SP.

In your case, however, if it is a continuing problem, then I'd strongly recommend that you continue to post details via the SP contact form route.

Please keep up updated on this thread in relation to continued such problems at your end, as well as the response from GROS/Sol/SP.

David

[jennyblain]

Thanks David. I'm away now for a few days - will report further when I return, and will keep pursuing this issue!

Jenny

[JustJean]

Hi folks

Now that you mention it k I too have had a few experiences of late when I had clicked to view an image and was taken back to the log in screen. I was usually so engrossed in thinking of my next move and all that I had totally lost track of the time I had been logged in and not active soooo....I naturally was laying the blame on meself!! Maybe I need to rethink this....... Like David has stated above...it wasn't really an inconvenience so I haven't bothered with a contact form.

Jean

[Lizzie]

Had the same experience several times yesterday . I put the blame on myself being so frustrated unable to find anyone in the 1851 census!

A day off today to give my nerves a rest.

Lizzie

[Flo]

I too have had the same problem, last night and tonight. Time to submit a contact form I think! Thought it was just me!!
Fiona

[JayPee]

Some of the problems might be due to "heavy" usage of the SP site.

I, too, found similar problems while pondering my next "attack" (er...) "search" for the long-losts. I was wondering if the "inactivity time-out" for logged-in users was reduced because of anticipated heavy usage after the introduction of the 1851 census? (I don't think I sat pondering for an hour or more...) I didn't see any official notice of this, but I wasn't actually looking for it.
Oh well ... not much pain in logging-in again, but it *is* annoying.
- JayPee

[wini]

Yes I to have had the same problem as David but this has been occurring before the 1851 Census came on line.
I didn't report it either, so perhaps we all need to put in a contact form when it occurs.
It is usually when I am just finishing up and Scotlands people know I am too tired to be bothered.

wini

[MargaretS]

I have had a problem when trying to change the print layout by clicking Properties on the print menu. I get thrown right out of my browser. This is only since I changed my settings from ActiveX to Java

[Rachel]

whew! what problems everyone is having. I have been locked out for days and do not understand what is going on. every time i try to logon the home page comes up and has the annotation in red mind you
"you must enable cookies to logon" what has changed since i subscribed 3 years ago. I have been all through my computers system to try to find the problem and seemed to have things normal but i still cannot logon. I can get on to other sites so presume my browser is o.k. I have attempted to send a report to SP, 3 to be precise but i don't think i am getting through. has anyone got any suggestions ?
rachel