A wee thanks to SP

[Liz Turner]

I've not been using the TS site for very long and hope it's OK to put a wee thanks here to SP.

I've raised to problems of indexing with SP and had next day replies for both. The first one was a genuine indexing error and they gave me credits back.

The second one was technically correct but led me to the wrong person. They've explained where I misinterpreted information (and my excuse was it was after midnight and a long day - nothing to do with old age!!)and they have still given me back my credits.

So it is always worth asking!

Liz

[CatrionaL]

I've not been using the TS site for very long and hope it's OK to put a wee thanks here to SP.

I've raised to problems of indexing with SP and had next day replies for both.

So it is always worth asking!

Liz

Hi Liz

It's certainly OK to express our gratitude to SP, as it is to air our grievances.

People who have been hesitant to send contact forms may well be encouraged to do so by your post.

Kind regards

Catriona

[fmackay]

Hi there
I too have experienced the same problems as Liz and have sent off contact forms - as a result I've had credits restored to me on several occasions so it is definately worth contacting SP
Fiona