New Payment Gateway - Wont accept my card

And It Makes Me Shine · Post by **And It Makes Me Shine** » Fri Jun 02, 2006 3:09 pm

Tried using my card today to buy credits but it wont allow me saying there is a problem and to try another card. I dont have another card! Its the same card I have used weekly for the last 5 months.

Has anyone else experienced problems?

Post by **AndrewP** » Fri Jun 02, 2006 3:19 pm

If you have not already done so, then send a contact form in to ScotlandsPeople (via the "contact us" link at the foot of each page), and hopefully they can offer a solution, and an explanation.

All the best,

AndrewP

nelmit · Post by **nelmit** » Fri Jun 02, 2006 4:30 pm

And It Makes Me Shine wrote:Tried using my card today to buy credits but it wont allow me saying there is a problem and to try another card. I dont have another card! Its the same card I have used weekly for the last 5 months.
Has anyone else experienced problems?

Have you tried the same card again in case of error?

Regards,
Annette M

And It Makes Me Shine · Post by **And It Makes Me Shine** » Fri Jun 02, 2006 5:14 pm

Yes tried,tried and tried. I submitted a contact form and got a reply that there was a config problem on the gateway but it was fixed. Tried again still not working. I will try later tonight.

anice · Post by **anice** » Fri Jun 02, 2006 5:55 pm

Hi........Had this problem last month, kept trying ( knew nothing wrong with card) after a number of tries it accepted the card. - I did nothing different each try.

Anita

ASGROOMBRIDGE · Post by **ASGROOMBRIDGE** » Fri Jun 02, 2006 9:31 pm

I had the same problem Tuesday it would not let me use my card and suggested I use another, knowing there was nothing wrong with the card I tried again yesterday and it went through right away. Dont give up perhaps its just hicups

Audrey

momat · Post by **momat** » Fri Jun 02, 2006 11:28 pm

I also had the same problem last week.
Kept refusing my card that I had used elsewhere that day with no probllems.

Left it till later in the night and it worked.!!!!!!!!!!!

Cheers.

Davie · Post by **Davie** » Mon Jul 03, 2006 12:20 pm

Hi
I am having problems when trying to purchase credits.
When I type in my 16 digit card number I get
"account# must be 13-19 digits only"
What is this?
Cricky jings!
Anyone else in the same creek?

Russell · Post by **Russell** » Mon Jul 03, 2006 11:38 pm

Hi Davie

I had a similar problem with SP and it turned out to be simple.
I was grouping the numbers as they appeared on the card and it wouldn't accept it until I left out the spaces and typed in the entire sequence at once.
Not 1234 5678 9 just 123456789.

Stupid, but enough of a difference to bamboozle the computer!

Russell

Davie · Post by **Davie** » Tue Jul 04, 2006 2:07 pm

Well done Russell
Worked fine.
Thanks
It used to work ok with the spaces before.
But, someone must have moved the goalposts,
Davie

TalkingScot.com

New Payment Gateway - Wont accept my card

New Payment Gateway - Wont accept my card

Re: New Payment Gateway - Wont accept my card

Credit card confusion