Scotlandspeople not working?

If you are having difficulty with the ScotlandsPeople site, or have answers

Moderator: Global Moderators

dollard
Posts: 51
Joined: Tue Mar 28, 2006 12:08 am
Location: British Columbia

Scotlandspeople not working?

Post by dollard » Wed Dec 27, 2006 4:45 am

Is Scotlandspeople not working or is it just me?
I search for a marriage, it says there are 3, when I first click on view it wants me to buy more credits even though I have 13 left. If I go back and click on view again it just keeps returning me to the home page.

dollard
Posts: 51
Joined: Tue Mar 28, 2006 12:08 am
Location: British Columbia

Post by dollard » Wed Dec 27, 2006 4:52 am

Sorry. I see now that my credits have expired. I've never had that happen to me before. What a silly system.

Ted
Posts: 375
Joined: Fri Aug 26, 2005 2:48 pm
Location: Galashiels, Scottish Borders

Post by Ted » Wed Dec 27, 2006 9:52 am

Hi Dollard

Welcome to TS - your 13 credits will be re-activated when you buy some more - as you have found there is currently a time limit on them. There are plans afoot to change the system soon (as I understand it). Don't be shy to post on the forum for assistance if needed - we are all willing to help here.

Festive greetings

Ted
Looking for Allan / Gordon / Troup / McInnes / Grant / Taylor / Jackson from Aberdeen (city & shire) & Banffshire
Alexander / Allan / Stewart in W Lothian
Allan / Burnett in USA and Canada / Davidson & Philp in Fife and Lanarkshire

dollard
Posts: 51
Joined: Tue Mar 28, 2006 12:08 am
Location: British Columbia

Post by dollard » Wed Dec 27, 2006 4:40 pm

Thanks for replying Ted. Amazing you can see how many credits I have left.

JustJean
Posts: 2520
Joined: Sun Dec 12, 2004 12:52 am
Location: Maine USA

Post by JustJean » Wed Dec 27, 2006 5:27 pm

Pardon me for stepping in but I don't believe Ted was able to view your credits on SP. You mentioned yourself how many credits you had in your original post. I can assure you your account information is quite confidential on the SP website!

Best wishes
Jean

Ted
Posts: 375
Joined: Fri Aug 26, 2005 2:48 pm
Location: Galashiels, Scottish Borders

Post by Ted » Wed Dec 27, 2006 5:47 pm

Hi Dollard

Jean is quite right - I don't have any magic insite to what you have on SP - your access there is completely private - only you can see it. As Jean says - you mentioned in your original message that you had 13 credits left.

Good luck with your searches.

Best Regards

Ted
Looking for Allan / Gordon / Troup / McInnes / Grant / Taylor / Jackson from Aberdeen (city & shire) & Banffshire
Alexander / Allan / Stewart in W Lothian
Allan / Burnett in USA and Canada / Davidson & Philp in Fife and Lanarkshire

dollard
Posts: 51
Joined: Tue Mar 28, 2006 12:08 am
Location: British Columbia

Scotlandspeople not working?

Post by dollard » Fri Jan 19, 2007 9:41 pm

I have been waiting until I have enough things to look up to use 43 credits (30 new and 13 old). It may be a long wait. Today, just hoping, I tried to view something and I could view it and use up my old credits without having to buy any new credits! Have they changed their system or did they just release my credits after I complained to them?

sheilajim
Posts: 787
Joined: Fri Jul 01, 2005 10:42 pm
Location: san clemente california

Post by sheilajim » Fri Jan 19, 2007 9:46 pm

Hi Dollard

The timed credits now run for 90 days instead of the 7 days they used to have.

Good Luck Searching

Sheila
Sheila

dollard
Posts: 51
Joined: Tue Mar 28, 2006 12:08 am
Location: British Columbia

Scotlandspeople not working?

Post by dollard » Fri Jan 19, 2007 10:45 pm

Thanks for the good news Sheila.